Indigo Natural Products Management is a division of Concord National LLP, a leading national sales brokerage agency, which operates two distinct divisions, Concord National, and Indigo Natural Products Management. We represent Canadian and international clients who manufacture conventional and natural products for distribution across the Canadian market. 

Our Indigo Division is a leading national natural products broker, and a specialist in representing natural and organic brands to all channels of the Canadian Trade. We represent an incredible portfolio of leading Natural brands, many of which you’ll recognize from your home pantry – Bob’s Red Mill, Chosen Foods, and Mary’s Crackers to name a few!

We are currently seeking an Assistant Client Manager to support the growth of our Client Management team. This is a Hybrid position, and you will be expected to work out of the Mississauga office 2 to 3 days a week on an established schedule.

This is a full-time position and offers a competitive total reward package that includes a performance based annual bonus and extended group benefits. We offer 3 weeks paid vacation, plus 2 personal days as well as a paid day off on your birthday!

If you are goal-oriented, take pride in going the extra mile to over-deliver results and are a passionate team-player, this is the perfect opportunity for you!  You must have a passion for health, food, and wellness, demonstrated through your personal commitment to living an active and healthy lifestyle.

The Opportunity

As an Assistant Client Manager, you will be responsible to support and assist assigned National Client Managers with day-to-day duties related to client management. Assistants are responsible for supporting any Account/client pricing, deal, or promotional issues along with regular administrative duties. You will assist with Trade Show events scheduled annually for the organization. Although this position may have one direct report-to, there may be multiple dotted-line reporting requirements to those they are assisting.

Core Competencies

• Integrity
• Adaptability
• Initiative
• Passion
• Organizational Skills
• Interpersonal Skills

Key Roles and Responsibilities

• Establishes relationship & manages day to day business with distributor network
• Uses customized software, to set up principles, enter orders, generate reports, update pricing and new items, create deal tables, etc. 
• Processes debits and debit tracking using appropriate documentation 
• Administrative tasks include but are not limited to completing promotional forms, new item presentation forms, credit applications, PowerPoint presentations, sell sheets, and contracts
• Reviews and edits customer POS data; relevant to certain clients to analyze product and sales data
• Responsible for building monthly shipment dashboards that are shared with each client in respective portfolio
• Assists national client managers with accounts that fall under their portfolio, including budget management and reconciliation 
• Schedules and coordinates customer/brand events and sponsorships throughout the year
• Processes and ensures timely internal and external communication regarding priorities & promotions
• Tracks accounts/brands within local advertisements
• Comply with all policies and procedures 
• These are representative duties and responsibilities which are not all encompassing and may change from time to time.
• Be an Indigo ambassador, who exemplifies our culture in all internal and external communications and interactions. 

Qualifications

Education and Experience

• At least 3 years of administration/marketing administration or similar/related experience is required
• Trade show experience would be beneficial
• Post-Secondary education in related field is an asset
• Previous experience in data input and managing data
• Previous customer service experience is an asset

Knowledge, Skills, and Abilities

• Action-oriented
• Attention to detail; an aptitude for numeric accuracy and data entry 
• Advanced knowledge of Microsoft Office Suite, specifically Excel
• Excellent interpersonal communication skills and an aptitude for customer service
• Ability to manage an extremely high level of detail and frequent changing priorities
• Exceptional organizational skills
• Driven to hit deadlines
• Ability to manage multiple tasks from multiple people

Physical requirements

• Sit for extended period of time
• Typing on a keyboard for extended period of time
• May from time-to-time ship/receive samples – carry up to 30 lbs.

Travel Requirements

• Limited business-related travel may be required from time to time.

Please visit our website at:  www.indigonaturalproducts.com to learn more about us!  

While we thank all applicants for their interest in Indigo Natural Products, only selected shortlisted candidates will be contacted.